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Customer Service

  • Shipping & Delivery

    For small items valued under $50 we use Australia Post for delivering domestic and international orders. For larger orders and with values over $50 we use Australia Post globally with a tracking number. We may at time use other shipping companies to reduce delivery costs.

    If you prefer we use your courier account, pleae advise us and we will refund delivery costs as you were charged in checkout.

  • Privacy & Security

    Please see our privacy policy for details.

  • Returns & Replacements

    We want you to love our products and enjoy your shopping experience with us. 

    You may request a refund or exchange of an item within 5 days of receiving it. Buyer pays return shipping on the item unless I sent you the wrong thing, in which case I will pay return shipping.

    Customized items are not subject to refunds.

    In case of faulty items:

    • Return the item in the same way it was sent to you

    • Once item has been received by us, we will replace or refund and advise you on completion

    • We take no responsibility if item becomes lost in transit

  • Ordering

    You may order goods by completing the approved ordering process on the website or by completing a manual order form in accordance with Artsy Fartsy's procedures as specified on the Website ('Order').

    You must fully and accurately complete all ordering details.

    Orders are deemed to have been received once the order has been successfully transmitted and the order is acknowledged to have been accepted by the website.

  • Payment, Pricing & Promotions

    At this point we are only able to offer Paypal or EFT as means of payment

  • Viewing Orders

    To view your order history please click om the 'My Account' link at the top of the page.

    If your order has been placed and you would like to make a change, please contact us immediately during trading hours on +612 9743 6873 or 0425 203 172 or via email at any time to sales@artsyfartsy.com.au.

  • Updating Account Information

    To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

    • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.
    • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.
    • To subscribe or unsubscribe to the Artsy Fartsy newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.

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